Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") form a legally binding agreement between you and Auronova Technology Pty Ltd (ABN 43 691 973 725, ACN 691 973 725), an Australian proprietary company trading as Ertas AI ("Ertas," "we," "our," or "us"). They govern your access to and use of the Ertas platform, including the Ertas marketing site at www.ertas.ai, the Ertas application at app.ertas.ai, the Ertas Deployment CLI, and any related services we provide (together, the "Service").

By creating an Account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" refers to both you and that organisation.

If you do not agree to these Terms, do not access or use the Service.

2. Definitions

In these Terms, capitalised words have the meanings given below:

"Account" means the personal or organisational account you create to access the Service.
"Beta Features" means features identified as beta, preview, early access, or experimental.
"Content" means datasets, prompts, project configurations, files, and other material you upload to or generate within the Service.
"Credits" means the consumption units used to pay for compute and platform features under your Subscription.
"Data Craft" means the dataset curation feature inside Studio.
"Early Bird Plan" means a paid plan purchased before 2026-05-22 at AUD pricing, governed by section 11.2.
"Ertas Deployment CLI" means the post-training command-line tool that installs trained models into your application or registers them with Ollama.
"Launch Edition" means the promotional offer governed by section 11.3, redeemed via the LAUNCH50 promotional code.
"Output" means trained models, LoRA adapters, GGUF files, and other artefacts produced by the Service from your Content.
"Promo Code" means a code or offer issued by Ertas that modifies the standard pricing or perks of a Subscription.
"Service" has the meaning given in section 1.
"Studio" means the visual canvas interface used to configure and run fine-tuning jobs.
"Subscription" means a recurring paid or free plan tied to your Account.

3. Eligibility and Account Registration

To use the Service you must be at least 18 years of age, or the age of legal majority in your jurisdiction if higher, and have the legal capacity to enter into a binding contract. You must not be located in a country subject to a comprehensive export control or sanctions regime that would prohibit Ertas from providing the Service to you, and you must not be a person with whom we are prohibited from dealing under any applicable sanctions list.

When you create an Account, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for the security of your credentials and for all activity that occurs under your Account. You must notify us at legal@ertas.ai immediately if you become aware of any unauthorised access or use.

Each Account is for use by a single human being. Where your plan includes multiple seats, each seat is for one individual. You must not share access, sell, or transfer your Account without our written consent.

4. The Service

Ertas is a fine-tuning platform for small open-weights language models. The core workflow is:

Curate or upload a training dataset, either manually or using the Data Craft bulk-generation flow.
Configure a fine-tuning run on the Studio canvas, choosing a base model and training parameters.
Run training on managed cloud GPUs.
Export a quantised GGUF artefact and optionally deploy it via the Ertas Deployment CLI.

What the Service is NOT:

Not an inference hosting platform. Once exported, you run your models on your own infrastructure or on user devices.
Not a frontier-model trainer. The Service is tuned for base models between roughly 1 billion and 14 billion parameters and is not appropriate for pretraining or for training models that exceed those sizes.
Not a labelling service. You bring your own data, or you generate it via the synthetic data tools provided.

The Service is provided as software-as-a-service. Specific features, models, plan limits, and infrastructure components may change over time. Section 15 governs changes to the Service.

5. Acceptable Use

You agree not to use the Service, and not to allow anyone using your Account to use the Service:

To violate any applicable law or regulation, including export control, sanctions, anti-bribery, intellectual property, privacy, or consumer protection law.
To train, fine-tune, evaluate, or deploy models for any activity that would qualify as a prohibited or unacceptable risk artificial intelligence practice under the European Union Artificial Intelligence Act, including social scoring of natural persons, exploitation of vulnerabilities of specific groups, untargeted scraping of facial images for biometric databases, real-time remote biometric identification in publicly accessible spaces except where lawfully authorised, emotion inference in the workplace or in education, biometric categorisation inferring sensitive attributes, or predictive policing based solely on profiling.
To produce material that sexually exploits or endangers minors.
To produce material whose principal purpose is to harass, defame, or threaten a specific individual.
To produce non-consensual intimate imagery or impersonate a real person without their consent.
To generate or distribute child sexual abuse material.
To facilitate the development, design, production, or use of weapons, including chemical, biological, radiological, nuclear, or high-yield explosive weapons, or to facilitate any other activity that presents a high risk of death or serious bodily harm.
To enable mass surveillance, indiscriminate monitoring of communications, or stalking.
To train models on personal information that you do not have a lawful basis to process under applicable privacy law.
To infringe the intellectual property, privacy, or publicity rights of any third party.
To upload malware, conduct security probes, attempt to reverse engineer the Service, or otherwise interfere with the integrity of the Service.
To scrape, harvest, or extract data from the Service except via documented interfaces and within the limits of your plan.
To use the Service to build a competing fine-tuning, dataset-curation, or model-deployment service.

We may suspend or terminate Accounts that breach this section in accordance with section 13. Severe breach, including illegal use, child safety violations, or coordinated abuse, may result in immediate termination without notice.

6. Your Content

You retain all rights you have in Content you upload to or generate within the Service. You grant Ertas a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and otherwise use your Content solely as necessary to provide the Service to you, to operate and improve the Service, to enforce these Terms, and to comply with applicable law.

You represent and warrant that:

You own your Content or have all rights, licences, and consents necessary to upload it and to grant the licence above.
Your Content does not infringe any third party's intellectual property, privacy, publicity, or other rights.
Any personal information contained in your Content has been collected on a lawful basis under applicable privacy law, and you have the right to instruct us to process it for the purposes of providing the Service.
Your Content does not violate section 5 (Acceptable Use).

If you believe Content on the Service infringes your rights, contact legal@ertas.ai with sufficient information for us to investigate. We may remove or restrict access to Content that we determine, in our reasonable judgement, breaches these Terms or applicable law.

We do not use your Content to train shared, multi-tenant base models for other customers. Models you train belong to you, subject to the terms of any underlying base model licence (section 8).

7. Output

Output produced from your Content, including trained LoRA adapters and GGUF files, is yours to use, distribute, and deploy, subject to:

The terms of the underlying base model licence (see section 8).
Section 5 (Acceptable Use).
Any third-party rights that apply to the Content used to produce the Output.

You are responsible for evaluating whether Output is fit for your intended purpose. Output produced by machine-learning systems is probabilistic and may include inaccuracies, biases, or unexpected behaviour. You should not rely on Output in any context where errors could cause death, bodily harm, material financial loss, or other significant adverse consequences, without your own independent verification, testing, and human review proportionate to the risk.

8. Third-Party Base Models and Components

The Service offers a selection of third-party base models for fine-tuning, including but not limited to models from the Llama, Gemma, Qwen, and Phi families. Each base model is subject to its own licence terms set by the model provider, which may impose obligations or restrictions on commercial use, redistribution, output, derivative models, attribution, and use in regulated industries. The applicable licence is shown to you in Studio before you start a training run, and your use of the resulting Output is governed by that licence in addition to these Terms.

The Ertas Deployment CLI and on-device inference rely on third-party open-source components including but not limited to llama.cpp, ggml, and Ollama, each of which is distributed under its own licence. You are responsible for complying with those licences when you redistribute or deploy the resulting binaries.

Ertas is not a party to any third-party model or component licence. If a third party changes the terms or availability of a base model or component, your access to that model or component through the Service may change accordingly.

9. Subscriptions, Billing, and Taxes

The Service is offered on Free and paid Subscriptions. Paid Subscriptions are billed in advance, on a recurring monthly basis, through our payment processor Stripe Payments Europe Limited or its affiliates. Paid Subscriptions auto-renew at the end of each billing cycle until cancelled.

Standard paid plans are billed in United States Dollars (USD). Early Bird Plans purchased before 2026-05-22 are billed in Australian Dollars (AUD) and continue to bill in AUD for as long as the Subscription remains active.

Prices shown on the Service are exclusive of taxes unless stated otherwise. Where required by law, we collect Goods and Services Tax, Value Added Tax, sales tax, or other applicable taxes at checkout through Stripe Tax. You are responsible for any taxes that are not collected by us at checkout.

We do not store full payment card numbers. Payment processing is handled by Stripe under Stripe's terms and privacy policy.

If a charge fails, we may retry the charge and notify you. If payment remains unpaid after a reasonable period, typically 14 days from the original charge, we may suspend or terminate your Subscription. Suspension or termination for non-payment ends any price or perk lock under section 11 (see section 11.1).

10. Credits

Each paid Subscription includes a monthly allowance of Credits, which are consumed when you run fine-tuning jobs, generate synthetic data, run evaluations, or use other compute-priced features.

Free plan Credits are subject to a daily cap (currently 30 per month with a soft cap of 5 per day) and a single-project limit.
Unused Credits in paid plans may roll over within the limits and rules described in your plan configuration. Top-up Credits do not roll over beyond the active Subscription period.
Credits have no cash value. They are not refundable, transferable, or exchangeable for currency.
Top-up Credits are sold as non-refundable consumable units and are expended on a first-in, first-out basis alongside your plan allowance.
All Credits expire when your Subscription ends, except where applicable consumer-protection law requires otherwise.

We may adjust Credit consumption rates for specific operations from time to time, with reasonable advance notice for material changes.

11. Promotions

This section governs all current and future promotional offers, including pre-launch offers, time-limited launch offers, free plans, beta access, and credit top-ups. Where any provision in this section conflicts with another section of these Terms, this section controls for the offer it describes.

11.1 General promotion terms

The following rules apply to every promotional offer unless we state otherwise in writing:

One promotional offer applies per Account at any time. Promotional offers do not stack with each other except where we expressly permit stacking.
You must be eligible for an offer at the time you claim it. We may verify eligibility before applying an offer.
We may amend, suspend, or end a promotional offer at any time on a prospective basis. Existing locked Subscriptions are not affected by changes to the offer they were purchased under, except as expressly stated in the offer itself or as required by law.
Promotional offers are void where prohibited or restricted by law.
If a price, perk, or other term is displayed in error and the error is material and obvious, the displayed term does not bind us. We will correct the error and contact you before charging if a correction is required.
We may decline or revoke a promotional offer for actual or attempted fraud, multiple accounts, payment-method abuse, or other behaviour that defeats the purpose of the offer.
Suspension or termination of your Subscription, for any reason including non-payment, ends any price or perk lock that depends on the Subscription remaining active.

11.2 Early Bird pre-subscription (AUD)

The Early Bird offer was available before 2026-05-22 for the Builder, Pro, and Business plans at the following monthly prices in Australian Dollars: Builder A$14.50, Pro A$69.50, Business A$169.

For as long as your Early Bird Subscription remains active and continuously paid, your monthly price and the plan perks active at the time of purchase remain locked. This is what we mean when we say the Early Bird price is for the lifetime of the active Subscription. If your Subscription ends for any reason, including voluntary cancellation, downgrade to a different plan, or termination for non-payment, the Early Bird lock ends permanently. If you later resubscribe, you do so at then-current Standard pricing under the then-current Terms.

Early Bird Subscriptions continue to bill in AUD. If we discontinue AUD billing entirely, we will give you at least 30 days' notice and convert your billing to USD at our then-current published exchange rate, while preserving the AUD price level you locked to the extent reasonably practicable.

11.3 Launch Edition (LAUNCH50)

The Launch Edition offer is available from 2026-05-22 00:01 PDT to 2026-05-25 00:01 PDT (the "Launch Edition window"). To claim the offer, enter the promotional code LAUNCH50 at Stripe checkout for a Standard USD Builder, Pro, or Business plan during the Launch Edition window.

A Subscription redeemed under the Launch Edition receives a 50% discount on the then-current Standard USD monthly price for as long as the Subscription remains active and continuously paid. As with the Early Bird offer, if your Subscription ends for any reason, the Launch Edition lock ends permanently and any later resubscription is at then-current Standard pricing.

One redemption per Account. The LAUNCH50 code cannot be combined with the Early Bird offer or any other promotional code.

11.4 Free plan

The Free plan is available from 2026-05-22. It includes 30 Credits per month with a daily soft cap of 5 Credits, a single project, base models up to roughly 7 billion parameters, and 5 gigabytes of storage. The Free plan is subject to fair-use limits and is provided without a service level agreement.

We may modify Free plan allowances, pause Free plan signups, or withdraw the Free plan with reasonable notice. If we withdraw the Free plan, we will preserve your existing data export window in accordance with section 13.

11.5 Pre-launch beta access

Before public launch, the Service was offered to a limited number of users on the Ertas waitlist under invite codes. Beta access continues post-launch for Beta Features released to selected Accounts.

Beta Features are provided on an as-is basis. They may be incomplete, unstable, removed without notice, change behaviour between releases, and produce inaccurate Output. We are not obligated to make a Beta Feature generally available or to preserve data, configurations, or behaviours specific to a Beta Feature when the feature graduates, changes, or is removed.

You agree to keep non-public information about Beta Features confidential and to provide feedback to us at our reasonable request. Section 16 (Intellectual Property and Feedback) governs the use of any feedback you give us.

11.6 Credit top-ups

Top-up Credits are sold as non-refundable consumable units, with pricing that varies by plan (currently A$10 or USD $10 per 50 Credits on the Business plan, A$12 or USD $12 per 50 Credits on the Pro plan, and A$15 or USD $15 per 50 Credits on the Builder plan, with pricing displayed at checkout). Top-up Credits are consumed alongside your plan allowance and expire when your Subscription ends. Refunds for unused top-up Credits are not provided except where applicable consumer-protection law requires otherwise.

11.7 Enterprise and custom agreements

Where you have signed an Order Form, Master Service Agreement, or similar written agreement with us covering an Enterprise Subscription or a custom engagement, that agreement controls the terms of your access to the Service. To the extent of any conflict, the signed agreement overrides this section 11 and the rest of these Terms for the matters it covers.

12. Cancellation and Refunds

You may cancel a paid Subscription at any time from within the Service or by contacting legal@ertas.ai. Cancellation takes effect at the end of your current billing period. You retain access through the end of the period you have paid for.

We do not provide refunds for partial billing periods, unused Credits, or unused features, except where:

Applicable consumer protection law requires a refund, such as the Australian Consumer Law in Australia, the Consumer Rights Act 2015 in the United Kingdom, the Consumer Rights Directive in the European Union (including any applicable cooling-off period for distance contracts), and equivalent statutory protections elsewhere.
We expressly agree to a refund in writing.

Nothing in this section limits or excludes any non-excludable consumer right.

13. Termination

We may suspend or terminate your access to all or part of the Service:

With reasonable notice and an opportunity to cure, if you breach these Terms.
Immediately, without prior notice, in the case of serious or repeated breach, illegal use, breach of section 5 (Acceptable Use), non-payment after dunning, security risk, or where required by law.

When your Account ends for any reason, your Subscription, including any price or perk lock, ends. You will have a window of 30 days from the date of termination to export your Content and Output via documented export tools, unless prevented by law or by a serious-breach termination, after which we may delete your Content and Output. Some metadata and billing records may be retained for the periods set out in our Privacy Policy.

14. Service Availability

We use commercially reasonable efforts to keep the Service available, but we do not provide a service level agreement to Free, Builder, Pro, or Business plan subscribers. Enterprise subscribers may receive availability commitments in a signed Order Form.

The Service may be unavailable from time to time for scheduled maintenance, infrastructure upgrades, third-party outages affecting our sub-processors, or events beyond our reasonable control.

15. Changes to the Service, Plans, and Prices

We may modify, add, or remove features and components of the Service. We will give reasonable notice of material adverse changes to features you actively use.

We may change Standard prices, Standard plan limits, and Standard plan perks. Material adverse changes to Standard pricing or perks require at least 30 days' advance notice via email or in-app notification. You may cancel before the change takes effect to avoid being subject to it.

Subscribers on Early Bird Plans and Launch Edition Subscriptions are exempt from Standard price increases and from reductions to the plan perks active at the time of their purchase, for as long as their Subscription remains active and continuously paid. This exemption ends if the Subscription is cancelled, lapses, downgrades, or is terminated for any reason.

16. Intellectual Property and Feedback

The Service, including its software, code, design, branding, documentation, and Ertas trade marks, is and remains the property of Ertas or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, exploit, and incorporate that feedback into the Service or any other Ertas product, without obligation to you.

17. Disclaimers

To the maximum extent permitted by law, the Service, Output, and any third-party components are provided on an as-is and as-available basis. We make no representations or warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, error-free operation, or uninterrupted availability.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the Consumer Rights Directive in the European Union, the Consumer Rights Act 2015 in the United Kingdom, applicable United States federal or state consumer-protection law, or any equivalent statutory protection in your jurisdiction that cannot lawfully be excluded.

Where we are entitled by law to limit our liability for breach of a non-excludable consumer guarantee, our liability for that breach is limited, at our option, to resupplying the Service or refunding the price you paid for the Service in the most recent twelve months.

18. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, or for loss of profits, revenue, business opportunity, anticipated savings, goodwill, data, or use of data, however arising and even if advised of the possibility of such loss.

To the maximum extent permitted by law, each party's total aggregate liability arising out of or in connection with these Terms or the Service is limited to the amount you have paid to Ertas under your Subscription in the twelve months immediately preceding the event giving rise to the liability.

The limitations in this section do not apply to liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of a non-excludable consumer guarantee, and they do not limit the consumer-law remedies preserved in section 17.

19. Indemnification

You will indemnify and hold Ertas, its officers, directors, employees, and agents harmless from and against any claim, loss, damage, liability, cost, or expense (including reasonable legal fees) brought by a third party and arising out of:

Your Content, including any allegation that your Content infringes a third party's rights or was processed without a lawful basis.
Your breach of these Terms, including section 5 (Acceptable Use) and section 8 (third-party base model licences).
Your use of the Service in violation of applicable law.

This obligation does not apply where the claim arises from our breach of these Terms or our gross negligence or wilful misconduct.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia, without regard to its conflict of laws principles.

You and Ertas agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and the federal courts of Australia sitting in Victoria. Nothing in this section prevents a consumer from bringing proceedings in the courts of the country in which the consumer is habitually resident, where mandatory consumer law gives the consumer that right.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. Dispute Resolution

If a dispute arises out of or in connection with these Terms, the parties will first attempt to resolve it in good faith by direct communication. The party raising the dispute will send written notice to the other party (to legal@ertas.ai for notices to Ertas), describing the issue and the resolution sought. The parties will use reasonable efforts to resolve the dispute within 30 days.

If the dispute is not resolved within 30 days, either party may commence proceedings in the courts described in section 20, subject to any consumer right to bring proceedings in another jurisdiction.

These Terms do not contain a class-action waiver.

22. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent change.

If we make a material adverse change to these Terms, we will give you at least 30 days' notice before the change takes effect, via email to the address associated with your Account or via in-app notification. If you do not agree to a material change, you may cancel your Subscription before the change takes effect, in which case the change does not apply to you for the remaining current billing period.

Your continued use of the Service after a change takes effect is acceptance of the updated Terms.

23. Miscellaneous

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, on notice to you.
Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
Entire agreement. These Terms, together with the Privacy Policy and any Order Form or other written agreement signed by both parties, are the entire agreement between you and Ertas concerning the Service and supersede any prior or contemporaneous agreement on the same subject.
Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, pandemic, natural disaster, government action, internet or utility failure, or third-party infrastructure outage.
No waiver. A failure or delay in enforcing any provision of these Terms is not a waiver of that provision.
Notices. We may send notices to the email address associated with your Account or via in-app notifications. You may send notices to us at legal@ertas.ai or by post to our registered office at 1 Tripovich St, Brunswick, VIC 3056, Australia.
Headings. Section headings are for convenience only and do not affect interpretation.
No third-party beneficiaries. These Terms do not confer any rights on any person or entity other than the parties.

24. Contact

For questions about these Terms, contact us at:

Email: legal@ertas.ai
Post: Auronova Technology Pty Ltd (ABN 43 691 973 725, ACN 691 973 725), 1 Tripovich St, Brunswick, VIC 3056, Australia
Trading name: Ertas AI