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    Ertas

    Notes from
    the work.

    Guides, research notes and what we learn building models.

    Fine-Tuned AI for SaaS Customer Support Automation

    Your RAG chatbot resolves 34% of support tickets. Fine-tuning pushes that to 87%. Here's how to build a support automation pipeline that actually works — with real numbers on resolution rates, cost per ticket, and the training data you need.

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    Fine-Tuned Tool Calling for n8n and Make.com Workflows

    Replace the OpenAI node in your n8n or Make.com workflow with a fine-tuned local model. Same tool routing, same structured output, zero API cost. Here's the exact pattern — from extracting training data from workflow logs to deploying via Ollama.

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    FunctionGemma and the Rise of Dedicated Tool-Calling Models

    Google released FunctionGemma — a 270M parameter model fine-tuned exclusively for function calling. It's tiny, fast, and signals a major shift: the era of task-specific models is here. What this means for builders, when to use it, and when to fine-tune your own.

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